Reference

Terms That Govern Your stakeac Account

These terms set out how your stakeac account works — what you agree to when you open one, how wallet transactions via DANA, OVO, and GoPay are handled, and what applies when you access the platform from Indonesia where local law permits.

Account eligibility rulesDANA, OVO, GoPay wallet termsDeposit and withdrawal conditionsAccount suspension policyJurisdiction and access limits

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How to Contact Us About These Terms

Questions about what these terms mean for your account? Our support team handles policy queries, wallet verification issues, and account disputes. Reach us through the channels below — give your account ID and the specific clause or transaction you are asking about so we can respond clearly and quickly.

Live Chat Open the chat widget on any page. Quote your account ID and the terms section you are asking about for a faster response from our team.

Email Support Send your query with your registered wallet name — DANA, OVO, or GoPay — and a brief description of the issue. We respond to policy and account questions in writing.

Account Help Center Log in and navigate to Account Settings, then Help. You can submit a formal terms dispute or identity verification request directly from there.

What These Terms Actually Cover

stakeac Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account with stakeac, you confirm that you have read, understood, and accepted these terms in full. Access to the platform depends on local law and is available only in eligible regions. These terms apply to every action taken through your account — including

1
all deposits and withdrawals processed through DANA, OVO, or GoPay. Each transaction carries an internal reference number visible in your account history. Disputes over wallet transfers must be raised within seven days of the transaction date, referencing that number. Your account is personal and non-transferable; sharing
2
login credentials or allowing another person to operate your account violates these terms and may result in suspension. stakeac reserves the right to verify your identity before processing any withdrawal. If your submitted details do not match the registered wallet name on your DANA, OVO, or
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GoPay account, the withdrawal may be held until verification is complete. We may update these terms at any time; the version published on this page is the current operative version, and continued use of your account after a change constitutes acceptance. If you disagree with any
4
update, you may close your account by contacting support before using the platform further.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE ACCOUNTS

Account Security and Policy Enforcement

We enforce these terms consistently across all accounts. Here is how we handle the areas that matter most to you — account security, data handling, wallet verification, and your right to request changes or access your own records.

Account Security Your account is protected by OTP verification on login. If you notice unauthorized access, contact support immediately and we will freeze the account while we investigate.

Data Handling We collect the data needed to operate your account and process wallet transactions via DANA, OVO, or GoPay. We do not sell your personal data to third parties.

Record Retention Transaction records and account activity logs are retained in line with applicable regulations. You can request a copy of your account history through the Help Center at any time.

Requesting Changes To update your registered wallet details or correct account information, submit a request via Live Chat or email. We verify identity before applying any change to wallet-linked data.

Common Questions About These Terms

These are the questions we get most often about how our terms work in practice — covering your rights, wallet conditions, account access, and what happens if something goes wrong.

The core terms apply equally to all three wallets. Specific processing steps may differ slightly per wallet, but your rights and obligations remain the same regardless of which you use.

Yes. Raise a dispute within seven days of the transaction date by contacting support with your account ID and the internal transaction reference shown in your account history.

We may suspend or close your account without prior notice if a breach is confirmed. Any balance held may be withheld pending investigation, in line with the suspension clause in these terms.

We publish the current version on this page. If a material change is made, we aim to notify you via your registered contact before it takes effect. Continued account use means acceptance.

Access depends on local law and the eligible region you are in. We do not restrict by city, but availability is subject to whether your region falls within permitted access areas under applicable rules.

Log into your account and go to Help Center, or email support directly. Quote your registered wallet name and account ID. We will process your data access request in writing.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms That Govern Your stakeac Account

How to Contact Us About These Terms

Account Security and Policy Enforcement

Common Questions About These Terms

01 Do these terms change if I use GoPay instead of DANA or OVO?

02 Can I dispute a transaction under these terms?

03 What happens to my account if I breach these terms?

04 How will I know if the terms have been updated?

05 Can players in Batam or other regions outside Jakarta use this platform?

06 How do I request a copy of my personal data held under these terms?

Terms & Conditions

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