Reference

Your Rights and Our Obligations on stakeac

Before you open an account or make your first DANA, OVO, or GoPay deposit, these legal terms set out what you can expect from us and what we expect from you.

Account TermsData & PrivacyJurisdiction ConditionsDANA / OVO / GoPay ContextUser Rights
stakeac Your Rights and Our Obligations on stakeac
HOW WE HANDLE THIS

Data, Cookies, Security and Your Account Rights

Data You Share With Us

We hold your account registration details, wallet identifiers from DANA, OVO, or GoPay transactions, and session logs. You can request a copy of this data through the Help Centre.

Cookies and Session State

Session cookies keep you logged in across page loads on mobile and desktop. Preference cookies remember your last payment method. Clear them via browser settings without affecting your account balance.

Account Security Practices

Login attempts trigger an OTP sent to your registered number. After several failed attempts your account is temporarily locked; reactivation goes through identity verification before access is restored.

Retention and Deletion

We keep transaction records for the period required under applicable law. If you close your account, inactive personal data is removed after the mandatory retention window expires.

LEGAL CONTACT PATHS

Reach Us About a Legal or Account Matter

Live Chat Open the chat widget from any page in your account. Use this for urgent account-access issues, including wallet verification questions related to your DANA or OVO deposit.
Email Support Send legal queries or data-handling requests to our support address shown in your account dashboard. We respond to formal requests in the order they are received.
Account Help Centre The Help Centre inside your account covers step-by-step paths for common legal actions — updating registered contact details, requesting account data, or flagging a terms dispute.

Common Questions About Our Legal Terms

These are the questions we hear most from Indonesia users about account terms, data rights, and what our legal framework actually means for your day-to-day account use.

They apply to anyone who creates a stakeac account or uses any part of our service — including deposits made via DANA, OVO, or GoPay — where local law and eligible regions permit access.

Yes. Submit a data access request through the Help Centre inside your account. We will verify your identity first, then provide a summary of the data we hold linked to your account.

We remove personal data that is no longer required after the legally mandated retention period ends. Transaction records tied to DANA, OVO, or GoPay payments may be retained longer under applicable law.

We notify you via your registered contact details before material changes take effect. Continuing to use your account after that notice counts as your acceptance of the updated terms.

The controlling version of our terms is in English. If we publish a translated version, the English text takes precedence in any dispute or interpretation question.

If a specific clause cannot be enforced under the law that applies to your region, that clause is set aside. All other clauses remain fully in effect and continue to govern your account.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.